NEC System Feature Keeps You Connected
Unfortunately for many business owners and organization leaders, the telephone system used daily is packed with features that are rarely utilized. Whether through poor follow-up by the installation contractor, lack of end-user support, or through acquisition of pre-owned equipment, there is a chance the phone system is not working as hard as it could. Many features in modern business telephone systems have been created to increase productivity, improve quality of work and home life, decrease customer complaints due to mishandled telephone calls, and seamlessly conduct necessary business anytime, anyplace.
One feature that is valuable to those who are regularly on the go or need to stay connected after business hours is Mobile Extension. Not every business telephone system is created with powerful features. The NEC SL1100 and NEC SV8100 both come with the Mobile Extension feature.
There are many benefits to Mobile Extension. Having access to all of the features of the desktop phone from virtually any external communications device, such as a mobile phone or home telephone, is beneficial. One-number access uses the same business phone number for both the desk terminal as well as the assigned mobile extension. Therefore, anyone who tries to reach an individual only needs one phone number to call.
This might appear intrusive to some, yet the control of the call is still with the user. If an incoming call is not answered at the mobile extension, it can be programmed to follow the normal internal routing process (such as ring an assistant or place the call into voicemail). If a Mobile Extension call is answered, users can access their desk terminal to transfer the call, place on hold, or even engage in a conference call.
Some might be concerned that placing outgoing calls from the mobile extension reveals caller information such as a home telephone number or cellular number. With Mobile Extension, the user can place an outgoing call through the office communication server. Using this method presents the caller identification as if the call was being made at the desk. Not only does this preserve personal contact information, but also appears more professional.
Other useful desktop phone features that can be accessed by Mobile Extension users include Do Not Disturb, Station and System Speed Dial, Internal Group Paging, Meet Me Answer (Paging Group), Voice Over, Account Code, Park Hold, and Park Hold Answer.
Having the ability to conduct business, professionally, while on the go is important. Those who travel regularly, take personal time off, or possibly have an unforeseen circumstance arise can all benefit from Mobile Extension. Even rewarding employees with time away from the office, yet still able to stay productive, is another useful benefit. With the flexibility of Mobile Extension, the useful business/organizational applications are endless. Often, the benefits are priceless.